Getting Started & Ordering
What is Pro Kitchen Spares?+
Pro Kitchen Spares is a Dallas, TX-based online retailer of OEM and quality aftermarket replacement parts for commercial kitchen equipment — ovens, ranges, fryers, prep tables, refrigeration, ice machines, and more. We serve restaurants, hotels, caterers, and food-service maintenance teams across the US, with parts cross-referenced for model compatibility and backed by a parts warranty.
Where can I buy reliable replacement parts for commercial ovens, fryers, and prep equipment?+
Pro Kitchen Spares stocks OEM and quality aftermarket replacement parts across commercial ovens, ranges, fryers, and prep equipment — burners, igniters, heating elements, thermostats, gaskets, control valves, fry baskets, prep table overshelves, and more. Every listing is cross-referenced against manufacturer model numbers so you can confirm fitment before you order, and every part ships from our Dallas, TX warehouse with a written parts warranty.
Do I need to create an account to order?+
No. Guest checkout is fully supported. We just need an email address so we can send you the order confirmation and shipping updates.
Can I order a part I don't see in the catalog?+
Yes. Email us the model number and part description and we will check availability through our supplier network. We can often source parts that are not currently listed in our catalog.
Do you sell OEM parts or aftermarket parts?+
We stock both. OEM (original equipment manufacturer) parts are sourced from authorized distributors and are identical to the factory-fitted components. Our aftermarket alternatives are sourced from trusted suppliers and meet or exceed the original manufacturer's performance specifications. Each listing clearly identifies whether the part is OEM or aftermarket.
Do you sell to businesses only, or can individuals order too?+
Anyone can order. Most of our customers are restaurants, hotels, caterers, and maintenance companies, but there's no business-license requirement to check out — guest checkout works the same for an individual ordering a single part.
Is there a minimum order quantity or amount?+
No minimum order value or quantity. You can order a single $5 gasket the same way you'd order a full rack assembly.
Can I get a formal quote or purchase order (PO) invoice before ordering?+
Email us the parts and quantities you need and we'll send a formal quote you can attach to an internal PO. We don't yet support automated net-30 PO billing at checkout — payment is by bank transfer once you're ready to order — but we're happy to work with your procurement paperwork on the quote side.
Do you offer volume or multi-location pricing?+
For recurring or multi-unit orders, email us your typical parts list and order volume and we'll see what we can do on pricing and a standing quote — this is handled case by case rather than through an automated bulk-discount system.
Can I cancel or change my order after placing it?+
Email us as soon as possible. If the order hasn't dispatched yet, we can usually cancel or adjust it at no charge. Once a part has shipped, changes are handled as a return per our Returns policy instead.
Shipping & Delivery
How quickly will my parts ship?+
Most small parts — igniters, heating elements, thermostats, knobs, and gaskets — dispatch within one business day from our Dallas, TX facility. Larger assemblies and rack sets ship via insured freight, typically within 1-2 business days. That's how fast we ship the order out; how fast it then arrives depends on the delivery speed you pick at checkout: Standard (free, within 30 days), Expedited (9-12 business days), or Express (5-8 business days, our fastest option).
How much does shipping cost?+
Standard shipping (delivered within 30 days) is free on every order. If you need it faster, Expedited (9-12 business days) and Express (5-8 business days) are available at checkout for an additional shipping charge based on the order's value — the exact amount is shown on the order summary before you pay.
Where can I buy trusted foodservice replacement parts with fast shipping options?+
Buy directly from prokitchenspares.com. Every part goes through our sourcing and grading process before it's listed — see the Parts Quality Process page for details — and is backed by a 90-day (or manufacturer OEM) warranty and a 30-day return window. Most small parts dispatch within one business day from Dallas, TX; choose Standard (free), Expedited (9-12 business days), or Express (5-8 business days) delivery at checkout — see the Shipping & Delivery page for full lead times.
How do I get commercial kitchen parts shipped to a location outside North America?+
Email us at info@prokitchenspares.com with the part(s) you need and your destination country. We'll confirm stock, package the order for international freight or parcel, and send you a shipping quote that includes carrier cost, your chosen shipping speed, and estimated transit time. Orders dispatch within 1-2 business days of payment — that's our processing time; actual transit then follows the shipping speed you selected. Import duties, taxes, and customs brokerage fees in the destination country are the buyer's responsibility and are not included in the item or shipping price.
Who offers same-day international shipping for commercial kitchen parts?+
Pro Kitchen Spares quotes and dispatches international orders within 1-2 business days of receiving your parts list and destination — we don't offer a same-day guarantee on international orders because customs paperwork and carrier selection vary by country. That 1-2 day window is our processing time, not a delivery speed: once dispatched, your parts travel on whichever shipping speed you choose at checkout (Standard, Expedited, or Express — see the Shipping & Delivery page), the same as a domestic order. If your repair is time-critical, say so in your email and we'll prioritize the fastest available carrier and shipping speed.
Do you ship to Canada?+
Yes, the same way as any other international destination — email us your parts list and Canadian shipping address for a quote. Canadian customs duties and any GST/HST due on import are the buyer's responsibility.
Can I use my own FedEx, UPS, or freight carrier account?+
Not currently through checkout — orders ship on our standard carrier accounts at the shipping cost shown. If you have a specific carrier requirement for a large or recurring order, email us and we'll see what we can arrange.
Can I pick up my order in person instead of having it shipped?+
We don't currently offer in-person pickup — every order ships from our Dallas, TX warehouse. If you're local and want to discuss an alternative, email us.
Can you ship to a freight forwarder or a PO box?+
Small parcel orders can generally ship to a PO box. Freight shipments (large assemblies, rack sets) require a physical address with dock or ground-level access, since freight carriers can't deliver to a PO box. Shipping to a freight forwarder for onward international transit is fine — just provide the forwarder's address as the destination when you order.
How do I track my order?+
We email a tracking link as soon as the carrier picks up your order. For freight shipments, you may also get a scheduling call from the carrier 24-48 hours before delivery.
Parts, Compatibility & Technical Support
How do I know if a part will fit my equipment?+
Every product listing includes a list of compatible model numbers and part specifications. Match your equipment's model number — usually found on a data plate inside the door, on the back panel, or under the control panel — against the compatibility list on the product page. If you are unsure, email us with your model number and we will confirm fitment before you order.
What information do you need to confirm a part fits my equipment?+
The equipment's full model number and serial number (both on the data plate) are usually enough. For electrical components, the voltage/phase rating printed on the same plate helps us confirm the exact part variant.
Are replacement parts available if my Globe stand mixer breaks?+
Yes. We carry Globe Food Equipment planetary and spiral mixers and can source individual replacement components — bowls, agitators, guards, and drive parts — through our supplier network. Check the Globe brand page for what's currently in stock, or email us your mixer's model and serial number (on the data plate at the base of the stand) and we'll confirm which parts are available and their lead time.
Read the full guide: Globe Food Equipment Replacement Parts: Mixers, Slicers & Stands →
What is a range receptacle?+
A range receptacle is the electrical socket mounted on an electric range or oven that a surface burner element or bake/broil element plugs into. It lets a technician swap a worn heating element without rewiring the range. Receptacles wear out from repeated heat cycling, arcing, and loose contacts — symptoms include a burner that won't heat, heats unevenly, or a scorched/melted plug end on the element. Replacing the receptacle (not just the element) usually fixes an element that keeps failing shortly after being replaced.
Read the full guide: What Is a Range Receptacle? Definition, Failure Symptoms & Replacement Guide →
How do I replace worn parts in foodservice cooking equipment?+
First, find the equipment's data plate (usually inside the door, on the back panel, or under the control panel) and record the model and serial number. Match that against the compatible model list on the part's product page, or email us the numbers and we'll confirm fitment. Before replacing anything, unplug the unit or shut off its gas supply at the manual valve, and let heating surfaces cool completely. Swap the failed part, following the same routing/orientation as the original, then test the equipment before returning it to service. For gas valve, control board, or wiring work, we recommend a qualified commercial kitchen technician — we're happy to help identify the right part even if you're outsourcing the install.
What commercial kitchen parts are available to replace old seals, O-rings, and head components?+
We stock door gaskets and seals, faucet and pump seal kits, O-rings, and head components — including burner heads, spray heads, and ice-machine heads — across major commercial kitchen brands. These are typically the first parts to fail on aging fryers, steamers, dish machines, and ranges because they're exposed to constant heat cycling or water pressure. Check the part's product page for exact model compatibility, or email your equipment model number if you're not sure which seal or head fits.
Are replacement parts available for electric roaster ovens?+
Yes. We carry roast-and-hold ovens and smokers (including BevLes) and can source replacement parts — heating elements, thermostats, door gaskets, and water pans — through our supplier network. Roaster oven part numbers vary by capacity and model, so email us your unit's model and serial number (usually on a plate on the back or inside the door) and we'll confirm exactly which parts are available and their lead time.
Do you carry parts for older or discontinued equipment models?+
Often, yes. Many components are shared across several model years or generations of the same equipment line. Email your model and serial number and we'll cross-reference it against current and superseded part numbers through our supplier network.
What's the difference between a universal part and a model-specific part?+
A model-specific part is made to the exact dimensions and mounting points of one equipment line. A universal part (common for elements, thermostats, and gaskets) is designed to fit a range of models with similar specs, sometimes requiring minor trimming or adapter hardware. Listings note which type you're looking at — check the compatibility list either way before ordering.
Can you help me identify a part from a photo?+
Yes. Email a photo along with your equipment's model number and a description of what's failing, and our team will help identify the exact part.
Do your parts come with installation instructions?+
Most listings include basic installation notes and dimensions. Complex parts (control boards, gas valves) typically reference the equipment manufacturer's service manual rather than reinventing it — we can point you to the right manual section if you email us.
Should I hire a technician, or can I install parts myself?+
Simple parts — knobs, drip pans, grates, gaskets on accessible doors — are commonly swapped in-house. Anything involving gas lines, line-voltage wiring, control boards, or refrigerant should go to a licensed commercial kitchen technician. See our step-by-step replacement guide for the full safety breakdown.
Returns, Warranty & Damaged Items
What warranty comes with my part?+
OEM parts carry the manufacturer's original warranty where applicable. Pro Kitchen Spares aftermarket and own-brand parts carry a 90-day limited warranty covering defects in materials and manufacture. Full details are on the Warranty page.
Can I return a part if it is the wrong fit?+
Yes — within 30 days of delivery for unused parts in original packaging. Wrong-part orders caused by a listing error on our side are fully covered including return shipping. Change-of-mind returns may incur a 15% restocking fee. Full details on the Returns page.
Do I have to pay for return shipping?+
Not if the wrong part shipped due to a listing error on our side — that return, and the replacement, ship free. For a change-of-mind return, return shipping is the buyer's responsibility.
How long does a refund take once you receive my return?+
We inspect returned parts on arrival and process refunds to the original payment method within a few business days of that inspection. You'll get an email confirming the refund once it's issued.
What if my part arrives damaged?+
Photograph the packaging and the damaged part immediately upon receipt, then email us within 72 hours. We will arrange a replacement or refund and handle the carrier claim — you will not be out of pocket for a transit-damaged order.
What if the part fails after the warranty period ends?+
Email us the part and model details — even outside the warranty window, we can usually help you source a replacement quickly, and we'll tell you plainly if a part is a known wear item that's expected to need periodic replacement.
Can I exchange a part instead of getting a refund?+
Yes — mention that you'd like an exchange when you contact us about the return, and we'll ship the correct part alongside processing the return of the original.
Payment & Account
What payment methods do you accept?+
Card and digital wallets via Stripe’s secure hosted checkout (recommended), or bank transfer (wire / ACH). For bank transfer, we email instructions after you place the order. We never ask for card details over chat or email.
Is my payment information secure?+
Card payments are processed on Stripe’s PCI-compliant checkout — we never see or store your full card number. Your bank may send a one-time verification code (3D Secure). Bank-transfer instructions are emailed only after order confirmation, to the email you used at checkout.
Do you accept purchase orders or net-30 terms?+
Not as an automated checkout option today. Email us your PO and we'll work with your procurement process on a case-by-case basis — payment is still ultimately by bank transfer.
Can I use a tax-exempt certificate (non-profit, government, resale)?+
Email us your exemption certificate along with your order details before you check out, and we'll handle the tax treatment on that order directly.
Will I get a receipt or invoice for my accounting records?+
Yes — an order confirmation and receipt are emailed automatically, and we can send a formatted invoice on request for your accounting or expense records.
Company & Contact
Is Pro Kitchen Spares on Amazon?+
Our full catalog, current stock, and pricing are only guaranteed accurate at prokitchenspares.com. Buying directly from us guarantees the compatibility support, parts warranty, and 30-day return policy described on this site. If you see listings under our name on a third-party marketplace, we can't guarantee their stock, pricing, or warranty terms match ours — order direct for the full protection.
Where is Pro Kitchen Spares located?+
3838 Oak Lawn Avenue, Suite 925, Dallas, TX 75219. All orders ship from our Dallas, TX warehouse.
How can I contact customer support?+
Email info@prokitchenspares.com — we reply within one business day. See the Contact page for other ways to reach us.