Lead times
Most small parts dispatch within 1 business day from our Dallas, TX warehouse. Once dispatched, delivery time depends on the shipping speed you choose at checkout:
- Standard (free): Delivered within 30 days.
- Expedited: Delivered in 9–12 business days.
- Express: Delivered in 5–8 business days — our fastest option.
Expedited and Express carry an additional shipping charge, shown on the order summary before you pay — the exact amount depends on the order.
- Large assemblies & rack sets: ship via insured freight within 1–2 business days; transit time then follows the shipping speed you selected.
- Special-order & sourced parts: lead time quoted at time of order — usually 3–5 business days additional before dispatch.
Shipping methods
Standard parcel
Small and medium parts — igniters, heating elements, thermostats, knobs, gaskets, drip pans, and similar items — ship via standard parcel carriers (UPS, FedEx, or USPS). You will receive a tracking number by email as soon as the order dispatches.
Insured freight
Heavier items such as full rack sets, cast-iron grate collections, and door assembly kits ship via insured LTL freight. All freight shipments include carrier insurance at full declared value. The carrier delivers to the receiving dock or kerbside.
International
We ship internationally on request. International orders take 1–2 business days to process (stock confirmation, customs paperwork, carrier booking) before dispatch — after that, the same Standard/Expedited/Express speeds above apply, though international transit can run slightly longer once a shipment clears customs. Import duties, taxes, and brokerage fees in the destination country are the buyer's responsibility. Email us for a quote, or see our full international shipping guide.
Costs
Standard shipping (30-day delivery) is free on every order. Choosing Expedited or Express at checkout adds a shipping charge based on the order's value — the exact amount is shown on the order summary before you pay, so there are no surprises at the payment step.
Inspection on delivery
- Check the parcel or freight packaging before signing.
- If you see any visible damage to the packaging, photograph it from multiple angles before signing.
- Note “packaging damage / subject to inspection” on the delivery receipt for freight shipments.
- Email us the photos and your order number within 72 hours so we can file a carrier claim and arrange a replacement.
Address changes
We can update a shipping address at no charge before the order leaves our warehouse. After dispatch, address changes may incur the carrier's reconsignment fee.
Tracking
We email a tracking link as soon as the carrier picks up your order. For freight shipments, you may also receive a scheduling call from the carrier 24–48 hours before delivery.
Help
Shipping question? Email info@prokitchenspares.com and we will get back to you within one business day.